FREQUENTLY ASKED QUESTIONS

Based on consumer feedback and preferences, Smucker’s® Uncrustables® sandwiches were reformulated in 2017 to replace high fructose corn syrup with non-GMO sugar. Please be assured, we were careful to maintain the delicious taste you and your family have come to love from Smucker’s Uncrustables sandwiches.

Keep Uncrustables® Sandwiches frozen until ready to eat. Thaw 30 to 60 minutes at room temperature, and eat within 6 to 8 hours of thawing for best flavor.

Uncrustables® products are not considered vegan.

Uncrustables® Sandwiches are located in the freezer section of most grocery retailers. Use our Store Finder to find the store nearest you that carries them.

Refrigerated Uncrustables® Sandwiches should be eaten within 1 day or 24 hours for best taste. Unrefrigerated Uncrustables® Sandwiches should be eaten within 6-8 hours of thawing.

We do not recommend preparing Uncrustables® sandwiches in the toaster or air fryer.

We do not recommend preparing Uncrustables® sandwiches in the microwave.

Uncrustables® Sandwiches are available in boxes of 4, 10, or 18. Please use our Store Finder to find the size you are looking for at a store near you.

We do not recommend refreezing Uncrustables® Sandwiches. Doing so may create ice crystals that cause the bread to become soggy when thawed.

We may partner with local retailers and grocery stores to provide coupons either in-store, through their advertising circulars, or on their websites. To be among the first to know of any promotions or offers, we invite you to Like our Facebook Page or sign up for our newsletter.

At this time, our Uncrustables® products are not considered gluten free.

Please refer to the "Best When Purchased By" date printed on the side of the outer package. If kept frozen, Uncrustables® Sandwiches should be eaten within a month of purchasing.

We send our crusts to companies who transform them into animal feed.

According to the Centers for Disease Control and Prevention and Food and Drug Administration, there is no current evidence that the virus is transmitted through processed food. Given this, there is no threat of contracting coronavirus through the consumption of any Smucker’s Uncrustables® products.

All of our Smucker’s Uncrustables® products are produced in the USA at our two manufacturing facilities in Scottsville, Kentucky and Longmont, Colorado.

At this point in time, we are working with all of our retail partners to ensure that we meet their needs and those of their consumers.

The health and safety of our people is always at the forefront of our minds. We will continue following the guidance of local, national and international agencies to inform our decisions and ensure our employees’ continued safety.

We are continuing to work with our national partners, which include the United Way, Red Cross and Feeding America, among others, to provide support to the people and communities in need.

It is possible that recent concerns around coronavirus are impacting the availability of our products at your preferred retailer. Please know that we are committed to supplying our products to all our retail partners, and our teams are actively managing our business to minimize any disruption. In the meantime, our product locator can help you find other stores in your area that carry our products. We would also recommend considering online purchasing outlets to have our products delivered to you.

Visit product locator to search for nearby stores that carry our products! We also suggest speaking with the manager at your preferred retailer for the best availability information locally.

Our products are located in your grocer’s frozen foods section.

o Uncrustables® PB&J and Hazelnut Varieties: We suggest keeping our products frozen until ready to thaw. Thaw for 30 to 60 minutes at room temperature for the best results and consume within 8 to 10 hours. We DO NOT recommend microwaving these sandwiches as the filling can become very hot and pose a safety hazard. Uncrustables should not be thawed and refrozen. Once thawed, Smucker’s Uncrustables may be refrigerated for up to 24 hours. However, refrigerating may dry out the bread. For best flavor and experience, we recommend eating within 8 to 10 hours of thawing.

o Uncrustables® Roll-Ups: Thaw 2 hours, eat immediately. For on-the-go use, include ice pack, eat within 6 hours. We DO NOT recommend microwaving our Roll Ups for the best taste and experience.

o Uncrustables® Bites: Keep frozen until ready to eat. Place unopened pouch in microwave. Do not vent film. Microwave on high 40 seconds for one pouch, or 60 seconds for 2 pouches. Let product stand for 1 minute before handling.

Yes. Please reference the box for the Best When Used By date. We suggest using our products before that date.

Yes! Uncrustables® Sandwiches make a great addition to your kid’s school lunch. For the best taste, we suggest thawing for 2 hours and consuming immediately. However, for on-the-go use that include ice packs, please use within 6 hours.

Yes! We offer other Uncrustables products, which do not contain peanut butter. Visit frozen-sandwiches to learn more!

Yes! We offer other Uncrustables® products which do not contain jelly. Visit frozen-sandwiches to learn more!

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